Mediamec Capitec Bank is continuing to expand its Smart ID card replacement service, rolling it out across a growing list of branches nationwide as part of a broader partnership with the Department of Home Affairs.
The service allows eligible customers to replace their green barcoded ID book or existing Smart ID card directly at selected Capitec branches, removing the need to visit a Home Affairs office for certain applications.
Only specific branches currently support the service, as the rollout is being implemented in phases. The bank is steadily increasing the number of participating locations as more branches are equipped with the required self-service technology and verification systems.
At these branches, customers can complete the application process using in-branch digital terminals where their fingerprints, photo and personal details are captured and securely transmitted to Home Affairs systems. Once the application is processed, applicants are notified when their new Smart ID card is ready for collection at the same branch.
The service is currently limited to replacements, meaning it is available for people who are upgrading from a green ID book or replacing a lost, stolen or damaged Smart ID card. First-time ID applications still need to be completed at a Home Affairs office.
Capitec has also confirmed that applicants do not need to bring extensive documentation, as identity verification is handled through biometric checks. However, applicants must have an active Capitec account, as payments for the service are processed through the bank’s system.
The expansion of bank-based ID services forms part of a national effort to modernise identity systems and reduce congestion at Home Affairs offices. The approach is designed to make essential government services more accessible, particularly in areas where access to government facilities is limited.
As the rollout continues, more branches are expected to be added, further increasing access to Smart ID services across the country.
